If you would like to register with a GP online, visit How to register with a GP surgery.
Download the Register with a GP surgery paper form (PDF, 199 KB, 8 pages) and take it to the surgery to register.
Online Booking for Evening and Weekend Appointments
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With your needs at the heart of everything we do at the practice, our website has been designed to make it easy for you to gain access to the information you are looking for. As well as specific practice details such as opening hours and how to register, you’ll find lots of useful pages covering a wide range of health issues along with relevant links.
Get Well, Keep Well
We’re not just here for when you are unwell. Our team offer a number of clinics and services to promote good health and wellbeing.
Join In
We hope you find this website informative and are able to make use of the online features such as ordering a repeat prescription. We welcome constructive comments and suggestions about our service. All feedback, including compliments, provides valuable information to help us tailor our services to your needs. Be sure to let us know via our feedback function. Your views are a great way of helping us continue to enhance the way we look after you
Complaints and compliments
Complaints Form
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
Mrs Jackie Whitney – Practice Manager
The Surgery
9 Glanville Drive
Hornchurch
RM11 3SZ
Tel. 01708 442117
email: drvpatel.surgery@nhs.net
Cancer screening leaflet
Simple Wound Care
Patient information -Simple Wound Care Patient Leaflet - Click the link below for information on how to book your own appointment
SWC patient Leaflet
Self Referrals
There are many places you can self refer to without the need to see a doctor, this can not only free up doctors appointments to keep free for emergencies but can also reduce the wait time for appointments. Below is a list of places you can self refer to by clicking on the links provided.
Self referral to Antenatal Care – Please click here.
Self referral for Mental Health – Please click here.
Self referral for Marie Stopes – Please click here.
Self referral for Sycamore Trust – Please click here.
Self referral for Add Up – Please click here.
Self referral for Talking Therapies – Please click here.
MAKE YOUR CHOICE - Choose if Data from your health records is shared for research & Planning (General Practice Data for Planning & Research GPDPR)
The data held in your medical records is shared with other healthcare professionals for the purposes of your care. It is also shared with other organisations to support health, care planning & research. If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care you can opt-out by either clicking on the link below or picking up a form in reception
Please avoid calling the surgery to discuss this as all information is on the below link:
https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/
Need a Wheelchair?
The British Red Cross mobility aids service provides equipment for short-term use. To Book: redcross.org.uk/wheelchair Call: 0300 456 1914
No Appointments? See a GP out of hours at one of the Hub sites (listed below):- Book an appointment directly Tel: 020 3770 1888 or Call 111 for non-emergency medical advice.
Rosewood Medical Practice. 30 Astra Close, Hornchurch. RM12 5NJ
North Street Medical Care. 274 North Street, Romford. RM1 4QJ
NHS Go - Developed by Young People for Young People
Health information and advice for young people in London. Sexual Health Week. Find out everything you need to know about sexually transmitted infections … NHS Go is the new way to get free 24/7 access to health information that helps young people take control of their health.
NEW PATIENT ONLINE REGISTRATIONS
Our practice is now accepting online registration and this is open to all residents within the borough. To register with a GP practice visit the website:
https://eastlondonregistergp.nhs.uk/start
On the website you will be asked to enter the postcode and based on the area you live you will get a list of GP practices available to choose from. Please select a GP practice, where you will be asked to fill a form and submit your personal information so that we can register you. Your registration will be processed within two working days and you will be contacted by the GP practice about the next steps of registration.
We also welcome in-practice registration and will be happy to help you if you are unable to register online. Please check that your postcode is within our catchment area by visiting the above website.
CORONAVIRUS ADVICE
We know that some people are worried that they might be a burden to the NHS, or that they could contract COVID-19 if they seek help for an urgent medical issue we want to reassure you that this isn’t the case.
If you need a GP Appointment most appointments with a GP, nurse or other healthcare professional will now be held face to face with a clinician at the surgery, the NHS has put measures in place to make sure patients are seen safely.
GP practices and hospitals have strict infection prevention and control measures in place, so it is safe to attend appointments.
Community pharmacies are also available to offer advice. Before visiting your local pharmacy, first check the opening hours on the NHS.UK website.
If you have an urgent medical need, visit NHS 111 online – if you cannot access the internet, call 111. If it is a serious or life-threatening emergency, such as if you or a family member have symptoms of a heart attack or stroke, call 999 immediately. If you are told to go to hospital, it is important that you go.
In addition, if you are pregnant and are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.
GDPR - How we use your medical records
Important information for patients
- This practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please speak to a member of staff for more information about your rights.
- For more information ask at reception for a leaflet.
More information on Information Sharing Agreement (ISA), Privacy Notice and the Data Protection Impact Assessments can be found here:
https://www.eastlondonhcp.nhs.uk/aboutus/fair-processing-and-gdpr.htm
getUBetter app:
This is a self-management app to aid recovery from your muscle or joint condition. The app will guide you day-by-day through a sequence of exercises and tips to help you get better. To get started, click this link https://www.getubetter.com/request-access-preselection/17e62166fc8586dfa4d1bc0e1742c08b?t=1 , select a condition, enter your email address, click send
ADDITIONAL ROLES REIMBURSEMENT SCHEME (ARRS)
Please watch this video for more information on ARRS Roles: https://www.youtube.com/watch?v=0aMbG28sYLY
Find out more on each of the ARRS roles in the videos below.
(Please note that South Havering PCN do not currently employ staff in every role described in the video).
Social Prescriber Link Workers: https://southhaveringpcn.org.uk/social-prescribers-1
Social Prescriber Link Workers
Social Prescribing Link Workers connect people with local services providing support on welfare, debt, housing or employment as well as community activities and voluntary services that can help improve their health and wellbeing.
Care Coordinators: https://southhaveringpcn.org.uk/personalised-care-team
Care Coordinators
Care coordinators are a central primary care service who coordinate, review and navigate to ensure patients and carers are able to access the services and support they require.
Health & Wellbeing Coaches: https://southhaveringpcn.org.uk/personalised-care-team
Health & Wellbeing Coaches
A Health and Wellbeing Coach takes a holistic approach; to support, educate and motivate patients to take a more active role in their own health and physical wellbeing, and make positive and confident behavioural changes.
The Pharmacy Team:
Clinical Pharmacists:
Clinical pharmacists work in primary care as part of a multidisciplinary team in a patient facing role to clinically assess and treat patients using expert knowledge of medicines for specific disease areas. Clinical Pharmacists under take clinical medication reviews to proactively manage people with complex medication use, especially for the elderly, people in care homes and those with multiple conditions.
Pharmacy Technicians:
Pharmacy Technicians complement the work of the clinical pharmacists by using their pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing and where appropriate, informing patients and other members of the Primary Care Network (PCN) workforce. Work is often under the direction of clinical pharmacists as part of the PCN pharmacy team.
Click on each image above to visit the page for each of our health professionals
NHS APP:
Need help? Get support in the app or visit nhs.uk/helpmeapp
For more information on Mental health, Please click link: NHS 111 Mental Health Crisis Response Service Now Live in North East London
New Telephony System Feedback: Please use the link below to provide feedback on the new telephony system, launched on 25th March 2024.
https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.onlinesurveys.jisc.ac.uk%2Fs%2Fnecs%2Fadvanced-telephony-patient-feedback-survey-2&data=05%7C02%7Csireesha.pulusu%40nhs.net%7C5a0ec268e1574b71cfeb08dce8478672%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C638640641090793499%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=ESgcV6E%2FuYwjzNWMWiW79%2FX%2F77UQ3tYoOyOUyjQalHU%3D&reserved=0
(Site updated 09/10/2024)